Question 1

I installed the eSIM but have no connection. What should I do?

Accepted Answer

Make sure mobile data is enabled for your eSIM line, turn on data roaming, and restart your device. Check that you are in a supported coverage area and that the eSIM status is active in My eSIMs. If the issue continues, remove and reinstall the profile or contact support.

Question 2

What is Pay-As-You-Go?

Accepted Answer

Pay-As-You-Go lets you use data without buying a fixed package upfront. You are charged based on actual usage at transparent rates. It is ideal for short trips or unpredictable data needs.

Question 3

How can I find the QR code for eSIM installation?

Accepted Answer

Sign in to your account, open My eSIMs, and select your eSIM. When installation is ready, you will see the QR code and activation details on the detail page.

Question 4

How can I install an eSIM on Android using manual setup?

Accepted Answer

Go to Settings > Network & internet > SIMs > Add eSIM > Enter details manually. Copy the SM-DP+ address and activation code from your eSIM detail page in My eSIMs and follow the on-screen steps.

Question 5

How can I install an eSIM on Android using QR setup?

Accepted Answer

Open Settings > Network & internet > SIMs > Add eSIM > Scan QR code. Scan the QR shown in My eSIMs or use the Android install link on the eSIM detail page.

Question 6

How do I reset my password?

Accepted Answer

eSIM Pro uses email verification instead of a traditional password. Go to Sign in, enter your email, and complete the one-time code sent to your inbox to access your account.

Question 7

What payment methods are accepted?

Accepted Answer

You can pay with major cards including Visa, Mastercard, American Express, and Discover. You can also top up your eSIM Pro balance and pay for packages from your wallet balance.

Question 8

Why is my eSIM not activating?

Accepted Answer

New eSIMs may stay in pending or provisioning status for a few minutes after purchase. Open My eSIMs and wait until the status becomes active. If it takes longer than expected, check your payment was successful and contact support with your order details.

Frequently Asked Questions

Frequently Asked Questions